RETURN / CANCELATION POLICY
Thank you for shopping with Shop.arree.com!
We hope that you enjoy your new purchase, and we are grateful for your business.
We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Shop.arree.com, you have agreed to the following terms.
DEFECTIVE TOY RETURN POLICY
All sales are final at Shop.arree.com. However, if your merchandise purchased on Shop.arree.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase.
ALL OTHER TOY & PRODUCT SALES AT SHOP.ARREE.COM ARE FINAL.
HOW TO MAKE AN APPROVED RETURN / EXCHANGE
For defective products purchased at Shop.arree.com, please contact Customer Service at firstname.lastname@example.org within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address. A Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted (see Defective Toy Return policies above).
Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without a RAN. Once the return is received, you will be contacted via email.
Please note the following:
PROMOS: We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale/promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.
Shop.arree.com does not guarantee product packaging, and will not accept a return based on a damaged box or package.
While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.
Shop.arree.com will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well.
If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
Shop.arree.com reserves the right to change prices at any time.
Purchase prices are final at the date of purchase.
For selecting new products, shop.arree.com might offer them for pre-order. When the item is available for pre-order you will have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered.
On the item page you will see the estimated delivery window for the item. For example, a pre-order for an item might start in December but not ship from our warehouse until May.
Here is some additional info about Shop.arree.com pre-orders:
With pre-orders the inventory is not in our warehouse and might still be
in production. Due to unforeseen issues with production an item might be delayed or cancelled.
If the item is cancelled, we will notify you via email and a refund will be issued. As with all orders on Shop.arree.com, once a pre-order is placed on shop.arree.com, it cannot be altered or canceled by the customer. Please triple-check your Information and the item description before placing your order.
The delivery estimate for pre-orders is our best estimate of when the item will
leave our warehouse and ship to you. It does not guarantee it will be delivered
during that window. It could be delivered before or after that time.
We make every attempt to process orders as quickly as possible. Therefore,
once an order enters our system, it cannot be canceled or modified in any way. All sales are final at Shop.arree.com.